Travel Expert

Kelvin Ko, the Managing Director of Travel Expert, expressed a determination to rebound in the post-pandemic period. This realization transformed into a newfound ambition: to diversify their business to suit the evolving needs of their customers.

Not only did they reopen many of their retail stores, but they also introduced a hybrid travel planning platform that emphasized both online consultations and personalized itinerary planning. This strategic move positions the agency to anticipate serving customers globally in the future.

However, to continuously maintain and enhance the platform, Travel Expert needed skilled and dedicated tech talent, which as Kelvin soon discovered, became more elusive due to Hong Kong's shrinking talent pool. Kelvin also noted that the aftermath of the pandemic led to a noticeable shift in the labor market.

He noticed that a considerable number of talent in Hong Kong were shifting away from pursuing long-term employment. Instead, a trend emerged where individuals gravitated towards freelancing. This approach allowed them to work in multiple jobs concurrently, ensuring multiple sources of income while maintaining a healthy work-life balance.

As the conventional office setup became less appealing for many, Travel Expert encountered challenges in attracting the right talent. Alongside the rising costs of recruitment, which added an extra layer of complexity, Travel Expert struggled to set itself apart from competitors, particularly as they aimed to expand and elevate their business.